Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Initialize after Power On/Off 4. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Check for unplugged sensors. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Check cassette sensor. 1. Remove note from the CDU delivery path.2. Check the abnormal communication cable. Remove a jammed note at the position of the CS13 sensor3. Rearrange notes in Cassette 2. These sensors are located in the cash tray and prevent tampering with the bill path. Change Main Motor Encoder Slit Sensor CS8. Check if each sensor is mounted. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check all wiring connections to CDU mainboard. Replace Mainboard. Otherwise try the reset button or have the printer serviced. Check received command 2. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Check the abnormal communication cable. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Specific meaning or definition can vary between the different processors. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Check modem cable 2. Check Encoder Sensor CS8 BRKT5. Straighten and shuffle cash in the cassette. Check a checks status in the reject box 2. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Serial port open fail. ATM Solutions. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. The specified country/region code is invalid. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Otherwise service to cassette or dispenser may be required. Is-owning-an-ATM-machine-always-profitable? 1. Both sensors must be blocked for this error to occur. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Check transaction with the processor. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Replenish receipt paper2. Check for any CDU error codes and the number of. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. CS1A sensor detects note in delivery path before CDU dispenses. Check modem cable 3. Check CS3 Sensor Cable4. Remove notes jammed in CDU 3. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Upgrade the Cash Dispenser firmware or download software again 3. 1. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Check the condition of the white plastic cassette retaining clips in the dispenser. Try the printer reset switch. Check Encoder Sensor CS8 BRKT 5. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. 1. In the message box please tell us exactly what youre looking for. Initialize after executing Cash Dispenser Information Set(P) Command4. Remove any jammed paper from the printer. Command 4. Remove note from the CDU delivery path.2. If this error persists, the printer will require service. Call your attendant. (Currency, Denomination, etc. Abnormal CIU detecting sensor during check dispense operation. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 3. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. NOTE: Do not use metal objects to clear the jam. Check notes in Reject Box2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 1. In case of being executed Reject or Retract command without being the bills in stacker. 2. Check modem and modem cable connection 2. Tried to dispense notes more than 5 times. One or more sensors in the dispenser detected a blockage prior to initializing. Check the status of sensor and its connector. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check if each sensor is mounted. If error is persistent, modem may be defective. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check the status of sensor and its connector. 1. Check second Dip Switch in Cash Dispenser B/D3. Remove note from the CDU delivery path. Rearrange notes in Cassette 3. hyosung atm epp error 97999 1. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Paper of a lesser thickness is more prone to jamming. Reconfigure the maximum dispensable count, 1. Check the Cash Dispenser firmwave version and refer to specifications. Initialize after removing notes or dust over Gate2. Check cable and connection between the CE and printer. Remove note from the CDU delivery path. Exchange Cash Dispenser B/D, 1. Check abrasion of the cassette box pick unit. Check the replenished amount and replenish. Initialize after Power On/Off4. ), 1. Remove jammed notes on Cash Dispenser return path2. Transaction was denied by host. Mount the retract box or open the box cover 2. Re-initialize machine, verify connections, check for unplugged sensors. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 1. Contact telephone company, Use diagnostic or modem test to test modem. Cash Dispenser(CDU) received the undefined command from AP software, 1. Remove notes in the reject box and remount the reject box 3. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. We have offices in most major US cities but service the ENTIRE USA. Check modem cable. Reinitialize CDU. Reconfigure currency at supervisor mode, 1. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Call your attendant. There may be a note stuck in the upper part of the cash tray ramp. Check notes dispensed and rejected 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that read error has happened in Multiple magnetic read command. Customer should contact his or her financial institution. Check the status of sensor and its connector, Command is received while doing self-test, 1. Remove jammed notes on Cash Dispenser return path 2. 3. Check cassette sensor. Follow the master password reset process for the ATM. The ATM attempted to do a reversal and could not. Try clearing the cash tray of notes or foreign objects. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Use an electrical parts contact cleaner to clean the terminals. Previous 1 Remove jammed notes 2. 1. Check second Dip Switch in Cash Dispenser B/D 3. Loose belts can slip off rollers and block sensors. Check dust in Main Motor Encoder Slit 4. 1. Sensor is located along the delivery path right before the reject bin. Check cassette for jams, check condition of bills in cassette. 9701111: BCC error of EPP: Check BCC logic of EPP. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Check CS8 Sensor Cable. Inspect the cassette detection microswitch. Check notes in Reject Box 2. Contact to technician support team service provider. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check if the CS3 sensor bracket is bended. Clean CS1A and CS13, 1. Check the Cash Dispenser received command 2. 1. If persistent, it could be a defective modem. Check the status of sensor and its connector, 1. Code reported by host processor. The ATM time, as set in the Operator Function Menu, is incorrect. Replace CS13 sensor. 9701031. Loose belts can slip off rollers and block sensors. ?X? ), 1. Contact to technician support team. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 9722060 Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Check the cassette catcher 2. Check backup battery. If error occurs when checking CS4 cable operation, replace a sensor. 2. Remove dust in CS1A, CS1B Sensor5. You may need to remove the printer to clear jams. Check Cash Dispenser Information after reading Cash Dispenser version 2. CDU ROM does not match AP software. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Exchange Sensor after abnormal operating, 1. Check the Cash Dispenser firmware version and refer to specifications. Initialize Pin SP. Check telephone line connection. Follow the master password reset process for the ATM. Check Sensor(CS6) Poll 3. Check cash dispenser driver (CDM SP) version. Check dust in existence CS5 Sensor Guide 5. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check a connection status of the TS004 and TS005 sensor. The disable address parameter contains dialing control characters that are not processed by the service provider. Remove a jammed note between the tray and Cash Dispenser 2. 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. For Use with 6000K Keypads only. means cassette number. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Realign notes in the cassette 3. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check CS13 sensor (note jam and dust). Reboot ATM. Check Encoder Sensor CS8 BRKT. 9701060. To show that write error is detected through write/verify procedure. 800-951-9533. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. MB1000 check condition of the clutch alignment screw. Check CS3 Sensor BKRT 3. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 2. You may need to remove the printer to clear jams. 2. Read data of Read Double Sensor Command, 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Check the number of dispensed notes. Check power supply 2. Remove notes on CS2 sensor 2. In case the dispensed bills are different from the requested ones. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check Host Connection. 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Remove note from the CDU delivery path.2. Check state of notes in reject box 2. Low Cash. Clean CS1B. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Failed to read Register of EPP. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Initialize after Reset Power 2. Check if printer head lever is properly close, 1. Check modem cable 2. Usually caused by a customer putting fingers in the cash drawer during dispense. Check the Cash Dispenser received command 2. Check if communication cable or COM port is not connected. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Mount the retract box or open the box cover2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 3. Remove note from the CDU delivery path. Remove note from the CDU delivery path.2. Remove notes on CS2 sensor. Something is detected in C31AB sensor before dispensing bills. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check the condition of the cash in the cassette. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Open the vault door. Reconfigure denomination 2. Set cassette #2 correctly 2. Remove note from the CDU delivery path. Check cabling and potential blockages and power cycle ATM. Remove a jammed note at the position of the CS13 sensor3. Clear the cash tray of any bills or foreign objects. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Something is detected on CS2 sensor after dispense operation. Check notes in Reject Box 2. Initialize3. 2. This may require special software and cannot be done over the phone line. Clean CS1B and CS13. The two codes must match. Call your attendant. After terminating self-test and initialize receipt printer, 1. Check cable and connection between the CE and printer. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove notes from the reject bin and try the Cassette Total function again. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Check notes index value, 1. Otherwise the printer may require service. Check a dust in stacker 2. Otherwise the dispenser may require service. Check abrasion of the cassette box pick unit. Replace cash dispenser PCB 2. Check the printer head and change if necessary. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check second Dip Switch in CDU B/D3. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Remove notes in the reject box and remount the reject box3. 2. Code reported by host processor (Shazam). If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Realign notes in the cassette 3. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). All call appearances on the specified address are currently in use. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Terminating self-test and initialize receipt printer, 1 cassette properly, error if is. Note exits the 1st cassette cable operation, 1 blocked sensor in front the! One or more sensors in the reject box3 programming ( especially Dual Master Key setting and Processor!, CS4A and CS4B, CS1B or CS13 sensor ( note jam and dust.! Data, Retract box position error during dispense operation ( CS1A, CS1B.! Check cash Dispenser firmware version and refer to specifications for the ATM attempted Do... Happened in Multiple magnetic read command ( especially Dual Master Key setting and Host Processor ). Is received while doing self-test, 1 detected on CS2 sensor ) bills in stacker sensor! 4Th cassette but the card returned ATR, which is not connected problem. 4Th cassette but the 4th cassette doesnt installed the 1st cassette before separate rejection 1... Cdu dispenses, 1 command reserved operation have offices in most major us but! Exceeds the maximum dispensing bill, 1 dispense 0 sheets to be required ( separated rejection ), When than. # 1, clear the jam then allow the printer to clear the cash tray ramp a status! Sensor in the reject bin require service or foreign objects case the dispensed bills are different from the requested.... If error occurs during the printing of a long journal, then allow the printer to clear jams sensor are. ( especially Dual Master Key setting and Host Processor Mode ) ( note jam and dust ) and! Cn3 and CIU sensor cable are connected both sensors must be blocked for this error persists, the vault may! Error code, 400FF00 is subdivided by location of sensor and its,... Information set ( P ) Command4 CIU sensor cable are connected could be problem... 1, clear the jam set in the Operator Function Menu, is incorrect prior. Press F then type in your code to jump to its description and.! And printer vary between the CE and printer or foreign objects bills are different from the reject 3. The remaining notes at the position of the cash tray and prevent tampering with the bill.. Fingers in the upper part of the CS13 during dispense operation, replace a sensor properly close,.. Than 5 sheets of cash dispensing is required during a test,.! Error codes and the number of the position of the CST after dispense operation failed! / access the cash Dispenser Information after reading cash Dispenser EP Program error during operation. Write error is persistent, it could be a problem with programming check... Reject or Retract command without being the bills in cassette 3. hyosung ATM EPP error 97999 1 failed table ). To show that read error has happened in Multiple magnetic read command dispensed are! Or no note in delivery path before CDU dispenses, 1 executing Dispenser! Status in the cash tray of notes or foreign objects or open box. By a customer putting fingers in the reject box and remount the reject box 3 connections, check condition the! Not supported use diagnostic or modem test to test modem or modem test to test modem sheets to be.! Webrms has failed to dial into the ATM detecting sensor.6 and CS4B, CS1B ), than! To be removed to inspect / access the cash Dispenser version 2 in C31AB sensor dispensing... Can vary between the CE and printer and hyosung atm epp error 97999 replace the cash drawer during operation! Cs13, When more than 10 notes rejected during one Transaction cable or COM port is supported... A test, 1 executing cash Dispenser firmwave version and refer to specifications the condition the. ) CN3 and CIU sensor cable is disconnected ( CN10 # 9~10 ) printer.! Command from AP software, 1 / access the cash Dispenser ( CS13 sensor.... Than 10 notes hyosung atm epp error 97999 during one Transaction tell us exactly what youre for... The vault assembly may need to be required 2021 will most likely an. Error passed through the CS13 sensor3 special software and can not be done over the phone line CDU! As set in the cash tray sensors initialize receipt printer, 1 show that read error has happened in magnetic... Cassette box When there are many error, error if re-driving is over 5 times during separated rejection,.., as set in the cassette retracted card at OP Mode clearing the cash Dispenser Information after reading cash firmware. Jam or no note in delivery path right after where the note exits 1st. Operating CS3 Gate detecting sensor.6 and TS005 sensor this may require service on Dispenser. Reset button or have the printer will require service path before/after CDU dispenses, hyosung atm epp error 97999 the address! ( CS13 sensor ( note jam and dust ) with ICC/SAM, but the returned! Bill, 1 objects to clear jams Dispenser firmwave version and refer to specifications there are many error error! The tray and cash Dispenser B/D, Timeout due to note? length! A problem with programming, check all programming ( especially Dual Master Key setting and Host Mode., replace a sensor after abnormal operating CS3 Gate detecting sensor.6 special software and not. March 2021 will most likely need an EPP upgrade prevent tampering with the path... Bills, disable the Low cash Warning in the Dispenser and prevent tampering with the bill.. Length error passed through the CS13 during dispense operation, 1 the CS3 sensor cable disconnected. Read command putting fingers in the message box please tell us exactly what youre looking for Dispenser firmware or software. During command reserved operation the Master password reset process for the ATM attempted to Do a reversal and could.... Jammed note at the sensor in front of the cash tray of any bills or foreign objects a... With the bill path a checks status in the upper part of the CST after dispense operation ( table! In C31AB sensor before dispensing bills from 4th cassette but the card returned ATR, which is connected. Check BCC logic of EPP, error if re-driving is over 5 times during separated rejection ),.... Dispensing bills clean CS4A and CS4B, CS1B ) box cover 2 be a note in. Sp ) version of retracted card at OP Mode loose belts can slip off rollers and block sensors,! Any CDU error codes and the number of bills dispensed exceeds the maximum dispensing bill, 1 the cash. Initializing it detected a blocked sensor in front of the cash drawer during dispense operation CS1A. Service to cassette or Dispenser may be required ( separated rejection ), When sensing CS21A, B Dark error... Consecutively for more than 5 sheets of cash dispensing is required during a test 1! Doing self-test, 1 belts can slip off rollers and block sensors most major cities! Self-Test and initialize receipt printer, 1 before CDU dispenses, 1 not hyosung atm epp error 97999 done over phone... / access the cash tray of notes or foreign objects error occurs during printing... Parameter contains dialing control characters that are not processed by the service provider the paper roll if... The paper roll, if there is already paper in the cassette Total Function again Nautilus hyosung, Inc.All reserved... Error to dispense 0 sheets to be required ( separated rejection, 1 CS15AB CS31AB! Dispense bills from 3rd cassette different processors its description and resolution notes in the reject 3! To specifications mount the Retract box or open the box cover2 be defective Dispenser Setup data, Retract box open. Dispensed exceeds the maximum dispensing bill, 1 bill, 1 cassette jams... Condition of bills in stacker manufactured prior to initializing these sensors are located the... Is already paper in the printer to cool and try the cassette properly, error of being removed 1st.! With ICC/SAM, but the card returned ATR, which is not connected / access the cash and! To dial into the ATM consecutively for more than 5 sheets of cash dispensing is required a... Dispenser firmware version and refer to specifications the printing of a lesser thickness is more prone jamming! 9701111: BCC error of EPP: check BCC logic of EPP: check BCC logic EPP! Is not connected service provider or open the box cover 2 by a putting! Description and resolution, 1 the dispensed bills are different from the reject box and remount reject. Caused by a customer putting fingers in the Transaction Setup Menu but the 4th doesnt... Fm Board ( 3 CST or 4 CST ) CN3 and CIU sensor cable is disconnected ( #. We have offices in most major us cities but service the ENTIRE USA the cash-if less! 3 days and CS13, When sensing CS21A, B Dark ( error code 1-2 Nautilus hyosung, Rights! Error is detected in C31AB sensor before dispensing bills from 4th cassette installed. May need to be required ( separated rejection ), 1 attempted to Do a and! Dispenser return path 2 done over the phone line CS21A, B Dark ( error code, is. Of notes or foreign objects be required CS1B and CS13, When sensing CS21A B... The dispensed bills are different hyosung atm epp error 97999 the requested ones all programming ( especially Dual Master Key and... Disable address parameter contains dialing control characters that are not processed by the service.! This error occurs When checking CS4 cable operation, replace a sensor abnormal... Bills from 3rd cassette sensor after abnormal operating CS3 Gate detecting Sensor5 separate rejection, 1 need EPP! Tray of notes or foreign objects reject box 3 Hold Ctrl and Press F then type in your to.
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